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1. Written quotes will be provided
for all work prior to the commencement of that work and
will include (if appropriate) costs of materials, costs
of labour and any other considerations. Quotes shall be
adhered to provided that no longer period than three (3)
months has elapsed since the supply of such quote, unless
other works are mutually agreed to by both parties prior
to and during the completion of the work, and that this
has been noted and endorsed by both parties to the agreement,
at the time that the alteration came into effect.
2. Professional services such as
Fine Art Packing, Carriage, Valuations and Consultations,
Jewellery, Silver, Porcelain and other repairs, will where
appropriate, clearly define the methods to be employed,
materials to be used, service to be provided and an advance
written estimate of the cost of the complete service.
3 All work or services provided will
be guaranteed against faulty materials and workmanship,
and where appropriate, will be guaranteed against defects
for a period of no less than twelve (12) months.
4. Approved Service Providers shall
accept responsibility for services offered, work carried
out or quotes given by their staff. Staff must be appraised
of all requirements in the Association's Code of Practice.
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5. Any Approved Service Provider
who accepts an advance payment or deposit for services shall
clearly record in writing the terms of the contract, and
by what period the full amount is to be paid. A copy of
the terms is to be supplied to the customer at the time.
6. Complaints regarding faulty workmanship
or dissatisfaction with any services provided should firstly
be taken up with the provider of the service, and in the
event where no amicable solution can be reached, the complainant
may put their case to The Australian Antique Dealers Association
Arbitrator, who will attempt to mediate the dispute without
affecting either parties' rights in law.
7. Approved Service Providers shall
not state or imply that membership of the Approved Services
Scheme entitles them to any special standing insofar as
authenticity or quality of service offered is concerned.
Responsibility for all claims on statements as to authenticity
or quality of service lies soley with the member.
8. Approved Service Providers have
no authority to act on behalf of or speak for the Association,
save insofar as expressly authorised by the Executive.
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